Terms & Conditions

1. Acceptance of these Terms

These Terms & Conditions ("Terms") form a binding agreement between you and Liftby4west ("L4W", "we", "us"). By creating an account, booking a service, or accepting a job on our platform, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

If you do not agree, you must not use the platform. We may update these Terms from time to time; continued use after an update constitutes acceptance of the revised Terms.

2. The Service

Liftby4west operates a coordinate-tracked baggage relay service that connects passengers with verified logistics drivers and airport personnel to collect, transport, hand over, and deliver luggage in connection with air travel.

We act as a technology platform and coordinator. Drivers are independent service providers, and airport personnel act under the procedures of the relevant airport. We are responsible for coordinating the relay chain and for the obligations expressly stated in these Terms.

3. Accounts and eligibility

You must be at least 18 years old and able to enter into a binding contract to use the platform. You agree to provide accurate information, keep your login credentials secure, and remain responsible for all activity under your account.

Drivers and staff are subject to additional verification, including identity and document checks, before they may operate on the platform.

4. Bookings, pricing and payment

When you place a booking you agree to the price displayed at checkout, which may include distance charges and an urgent-pickup surcharge where applicable. Payment is processed by our third-party payment provider (Paystack); we do not store your full card details.

A booking is confirmed once payment is successfully verified. We then attempt to match you with a nearby driver. If no driver can be found automatically, our team will attempt a manual assignment and keep you informed.

5. Cancellations and refunds

You may cancel a booking before the driver has started the pickup journey. When you cancel, we ask you to select a reason; this helps us improve the service. Once a pickup has started, cancellation may not be possible through the app and you should contact support.

Payments are non-refundable once confirmed. If you cancel after your payment has been confirmed, the booking is cancelled but the amount paid is not refunded. Bookings cancelled before payment is confirmed are never charged.

6. Your responsibilities

• Provide accurate pickup, delivery, and flight information.
• Ensure that you, or someone you authorise, is available at the pickup address to hand luggage to the driver.
• Share your 4-digit handoff code only with the assigned driver at the point of handover.
• Declare the contents of your luggage accurately and do not include prohibited items.

7. Prohibited items

You must not hand over luggage containing items that are illegal, dangerous, or restricted for carriage, including but not limited to: cash and negotiable instruments, firearms and weapons, explosives and flammable goods, illegal drugs, hazardous materials, perishable goods, live animals, and any item prohibited by applicable airline or aviation regulations.

We may refuse, delay, or report any booking that we reasonably believe involves prohibited items, and you remain responsible for any loss or liability arising from such items.

8. Handover and verification

The relay chain uses a 4-digit verification code and coordinate tracking to confirm each handover between you, the driver, and airport personnel. You are responsible for keeping your code confidential and revealing it only at the correct stage of the journey.

9. Liability and insurance

Our liability for loss of or damage to luggage is subject to, and limited by, our Baggage Insurance Policy and the limits stated there. To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential loss, or for delays caused by events beyond our reasonable control (including flight changes, traffic, weather, or airport procedures).

Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Disputes and governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Before commencing formal proceedings, you agree to contact us so we can attempt to resolve any dispute amicably. Any dispute that cannot be resolved will be subject to the jurisdiction of the Nigerian courts.

11. Changes and contact

We may modify the platform or these Terms at any time. Material changes will be communicated through the platform. For any questions about these Terms, contact us at support@liftby4west.com.