Trust & Security Standards

Last updated: 18 June 2026

This document is provided as a template for convenience and does not constitute legal advice. Review it with qualified legal counsel before relying on it.

Trust is built into every step of the Liftby4west relay chain. Here is how we verify the people who handle your luggage, secure each handover, and protect your data and payments.

1. Verified drivers and staff

Drivers and airport personnel are verified before they can operate on the platform. Drivers must submit identity and vehicle details and an approved driving document, and their accounts are reviewed and activated by our team. Airport personnel operate under controlled, role-based access.

2. Secure handover codes

Every booking is protected by a 4-digit verification code. The code is required to confirm each handover in the relay chain, so luggage only changes hands between the correct parties. Your code is stored only as a secure hash and is revealed to you on demand at the right stage of the journey.

3. Coordinate tracking

The relay chain is coordinate-tracked. Drivers share live location while on a job so you can follow progress in real time, and each stage of the journey is recorded in an auditable event log from collection through to delivery or airport handover.

4. Payment security

Payments are handled by our PCI-DSS-compliant payment provider (Paystack). We do not store your full card details. Payment confirmation is verified before a booking is treated as confirmed. Payments are non-refundable once confirmed; cancelling a paid booking does not refund the amount paid.

5. Data protection

We protect your information with encryption in transit, hashed passwords, role-based access controls, and private storage for sensitive documents. We share only the information needed to deliver the service. For full details, see our Privacy Policy.

6. Reporting a problem

If something does not look right — an unexpected handover request, a suspicious message, or a safety concern — contact us immediately at support@liftby4west.com. We investigate reports promptly and take action to protect users and luggage.

Questions about this document? Contact us at support@liftby4west.com.